Complaints Procedure

We take every care to ensure that your experience here at The Elms is a pleasant one. Your safety and comfort are our priority. We strive to ensure your treatment is of the highest quality.

If you are not satisfied with any aspect of your care at The Elms Dental Practice you can discuss this with any member of the team or write to Charlotte Clinkaberry or Kenton Payne.

The Elms Dental Practice
29 Elm Avenue
New Milton Hampshire
BH25 6HE

T: 01425 612111
E: elmsdent@btinternet.com

We will acknowledge your complaint within two working days and then respond more fully with the result of any investigations.

If after this you are not satisfied with our response you can complain further to

Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
LONDON
EC1Y 8TG

T: 03000 616161
W: www.cqc.org.uk
E: enquiries@cqc.org

Dental Complaints service
W: www.dentalcomplaints.org.uk
E: info@dentalcomplaints.org.uk
T: 08456 120540

General Dental Council
37 Wimpole Street
LONDON
W1M 8DQ

T: 0207 887 3800

If you have cause to make a complaint please be assured that this will in no way have a negative influence on future care at the Practice. The complaint will not be recorded in your dental records.